To view our full shipping policy, including shipping delivery times, click here. Most orders ship the same day if ordered by 1pm PST. *Exclusions apply to oversized products, certain brands like Hobie and Point 65 N, International, and Alaska/Hawaii/US Territories.Įxpedited shipping options are also available during checkout. We offer FREE standard shipping on orders over $49 to anywhere in the contiguous United States.* If for any reason an item does not, you may return it for your money back! For more information on our return policy, please click here. When your order arrives, inspect all items carefully to confirm they meet your expectations. If you are not satisfied with the product or service you receive, please contact us immediately and we will work with you to remedy the situation so you can get back to enjoying the outdoors. We want you to be happy with your Outdoorplay experience. We recommend that you use a trackable method to mail your return and a carrier that provides tracking and insurance information.ġ00% Satisfaction Guarantee & Easy Returns Outdoorplay is not responsible for items lost or damaged in transit.Refunds can take a full billing cycle to process depending on your bank or credit card company. Once your return is received and inspected, we will process your refund within 72 hours of receipt. Customers are responsible for return shipping costs.Once completed, place the form in the box with your returned item(s) and mail to the following address. To be eligible for a return, you must provide your original invoice or click here and complete the Return Form.The returned item(s) must be unused and in the original manufacturer packaging with hang tags attached. We accept returns within 60 days of the date of purchase.Outdoorplay is not able to make these arrangements for you. If your order exceeds the set limit, you will have to arrange for a broker to clear your order through customs at extra cost. Please also take note of any personal purchase limits in place in your country.Please contact your local Customs Office for more information about the cost of these fees. Duty, taxes, and other fees are the customer’s responsibility since Outdoorplay does not pre-collect these fees at the time of purchase.Please Note: All prices are shown in US dollars (USD) by default, and all orders are processed in USD at checkout. Most carriers are also unable to ship to Belarus and Ukraine and rates may not be available at checkout as a result. Restrictions: Shipping is currently unavailable to Russia.We may suspend or discontinue shipping services to any country or region due to carrier or import restrictions or other circumstances and will note these restrictions here: We currently ship to happy customers throughout the world using UPS and USPS methods (not all methods available in all regions).Oversize and heavy items may require additional charges. We are unable to ship some items internationally. Shipping charges are applied at checkout and vary depending on the destination. Further delays are possible due to customs processing time. Please do allow at least 3+ weeks for international orders to be received.
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